Sales
General Sales
3
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Applying SKM Mobile App Promo Code in Apple’s App Store
Friday, February 4, 2022
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Mobile App & MySKM Cloud Frequently Asked Questions
Updated: Friday, November 8, 2024
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Updating SKM Hardware Key when Purchasing Upgrades
Updated: Thursday, December 5, 2024
Library Model Request
General Library Question
3
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Error: Unable to paste devices because the library is read only
Updated: Wednesday, July 27, 2016
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Merging Libraries
Updated: Thursday, December 12, 2019
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Demand Load Library - Add Rows
Updated: Tuesday, December 8, 2015 demandload demandloadlibrary ansi.dld iec.dld
Technical Support
General Support
31
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PTW Hotkeys/Keyboard Shortcuts
Updated: Wednesday, January 31, 2024 ptw key shortcuts hotkey
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Using SKM PTW on Apple/Mac Hardware
Updated: Wednesday, October 25, 2023
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How to obtain the sequence impedances from the Z matrix
Tuesday, August 15, 2017 matrix z matrix cable impedance impedance
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Mapped network drives do not appear within PTW
Tuesday, March 14, 2017
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Reliability: Question “Alternative Supply” check box Function
Wednesday, November 9, 2016
Oneline & User Interface
24
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Destroying Component Base vs Scenario
Updated: Monday, November 21, 2022
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How to Change Datablock and Name Tag Default Position
Thursday, February 27, 2020 datablock name default position tag nametag
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Decimal places on Datablocks
Friday, December 22, 2017
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Error: Unnamed file not found
Updated: Tuesday, November 14, 2017 unnamed file shared drive
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How can I increase component name font size in a oneline drawing?
Updated: Friday, July 8, 2016
License Key Issues
27
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PTW FlexLM Not Finding License File When Starting Software
Tuesday, December 6, 2022 mdaxbbwc lmtools license file not found
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HW DL Not Opening PTW, Running as Admin Prompts V2C Error: Required XML Tags Not Found
Thursday, November 10, 2022 hw dl v2c error required xml tags not found
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FlexLM License server stops after user closes PTW
Friday, February 11, 2022 flexlm lmgrd
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Starting PTW shows a Blank Error Message
Updated: Tuesday, April 18, 2023 blank error message flexlm
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HW HL Not Loading PTW.
Updated: Wednesday, February 1, 2023 hw hl ptw not loading haspvlib_45805.dll
Downloading/Installing Software
15
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PTW Error - "Code Execution cannot proceed"
Friday, February 11, 2022 common.dll code execution
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Upgrading to PTW Version 8.0 from V7.0 or earlier
Updated: Thursday, November 10, 2016
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Error -7001 (Solution)
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Error: Access is denied (0x5)
Updated: Tuesday, June 28, 2016
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Universal Local Host IP address (127.0.0.1)
Updated: Friday, January 15, 2016
Printing
9
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Printed Files Showing Blank or Black Image Instead of Desired Picture
Updated: Wednesday, March 24, 2021 label custom print preview blank black picture logo
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Form Print does not take up entire One-line Area
Updated: Tuesday, December 10, 2019
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Error Message: Error 5 when Installing SKMPDF
Tuesday, September 18, 2018
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Group Print button nullified
Monday, October 2, 2017
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SKM with Brady Printer BBP33/35/37 (Printing Instruction)
Updated: Thursday, July 12, 2018
Reports
14
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Using Data Visualizer to Export Data into Excel Format
Updated: Thursday, December 12, 2024
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Unable to Link PTW Database with Crystal Report 2016 (Database Vendor Code -1203)
Updated: Thursday, April 2, 2020
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Failed to retrieve data from the database. Details: [Database Vendor Code: 5003]
Thursday, September 19, 2019 crystal report vendor code 5003 failed to retrieve data from database
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How to Link Crystal Report 2016 to PTW Database
Updated: Friday, July 12, 2019
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Excel - Protected View. Office has detecetd a problem with this file.
Friday, April 12, 2019
Equipment Modeling
30
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Zero Sequence Impedance in Cables
Updated: Monday, April 30, 2018 zero sequence impedance cable equation formula library r x
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Transformer Typical X/R
Friday, January 6, 2017
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Induction Motor Default starting PF and LRA
Updated: Monday, March 13, 2017
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Synchronous Condenser Modeling Information
Updated: Monday, March 13, 2017
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Modeling High-Leg (Open Delta) Transformer
DAPPER (Demand Load)
4
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Calculating Demand Load with Multiple Motors
Wednesday, March 5, 2025
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Demand Load Library (Add Rows)
Updated: Wednesday, January 13, 2016
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How do I resolve an Isolated Branch error message?
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How are the Connected Loads calculated for a group of loads?
DAPPER (Load Flow)
12
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Parallel Utilities not evenly shared in Load Flow
Updated: Wednesday, July 13, 2016
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Why is the PF very low in running the Demand Load Study when a Capacitor is added to the system?
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Initial Voltage for Utility or Swing Bus Generator in Short Circuit Study
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Initial Voltage for Utility or Swing Bus Generator for Load Flow Study
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How do I resolve a diverging Solution in the load flow study?
DAPPER (Short Circuit)
11
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SLG Fault current flowing back to Primary of the transformer with no load
Tuesday, September 8, 2020 slg primary transformer no load secondary
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Current Limiting Protective Devices and its effects on Fault Calculations
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Why is the calculated SLG fault higher than the calculated 3phase fault?
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The generator manufacturer says my generator will only put out so much SLG fault current (8.3kA) but PTW calculates a much higher SLG current, why?
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SLG Current Calculations
Updated: Wednesday, February 15, 2017
CAPTOR (TCC)
22
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TCC Datablock Font Global Change
Monday, July 10, 2017 tcc datablock global change
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Everytime I open or save TCC, PTW run study in the background (Solution)
Tuesday, June 7, 2016
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CT Scaling in Relays
Updated: Monday, November 30, 2015
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What is the difference between the time multiplier and time adder setting on relays under the "Selected Device Settings" and the "Adder Shifter Test Points"?
Updated: Monday, November 30, 2015
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Simulate LSIG breaker using "Function" in SKM
Updated: Monday, November 30, 2015
Arc Flash Evaluation
45
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Arc Flash Keyword Table “Access to an unnamed file was denied”
Thursday, March 28, 2024
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How to set the bus bar gaps for EPRI in Arc flash
Updated: Wednesday, October 5, 2022 epri gap
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Equipment Defaults
Thursday, September 22, 2022
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Arc Flash Custom Label Slow / Frozen
Updated: Tuesday, October 29, 2019 not working arc flash custom label freeze slow
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Discussion regarding Working Distance and Flash Boundary
Updated: Wednesday, September 25, 2019
Equipment Evaluation
4
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Equipment Evaluation using UBSC results
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Equipment Evaluation Buses not Showing Up in Study
Updated: Monday, April 18, 2016
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Why components are not showing up in Equipment Evaluation
Updated: Thursday, December 29, 2016
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What is the purpose of the Equipment Evaluation Study module?
Cable Ampacity
4
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Error - Layer sizes are out of tolerance!
Updated: Wednesday, July 12, 2017 cable layer cable tolerance cable physical layer size cable ampacity error
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U, V, and Y Constants for PVC Conduits in Cable Ampacity
Updated: Thursday, July 13, 2017 cable ampacity constants pvc conduit
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Cable Ampacity - Triplexed Cables
Monday, January 23, 2017 cable ampacity triplex triplexed cables detail 7 detail 8 equilateral
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Rdc value for cables
Updated: Wednesday, July 12, 2017
A_Fault (ANSI)
3
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Comparison ANSI and IEC 909
Wednesday, August 21, 2019
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Motor multiplying factor using ANSI C37 vs IEEE Red Book
Updated: Tuesday, July 16, 2019
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What is the difference between a Comprehensive Study and a ANSI study?
Updated: Monday, May 15, 2023
TMS (Transient Motor Starting)
5
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Difference between Series Resistance vs. Liquid Resistance Starter (General)
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Formula used to calculate typical load exponential data
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Motor unable to start in TMS
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Why is the TMS result differnt between using series resistance and Liquid Series Resistance when data input are same?
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Why DAPPER load flow results differ from I*SIM/TMS load flow results
load flow
DC Systems Analysis
2
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DC Peak SC current
Monday, June 14, 2021
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DC AF analysis with DC Solar PV Component _IEC SC
Tuesday, April 20, 2021 arc flash dc solar pv short circuit iec
Scenario Manager
1
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Deleting Components Behavior within Scenarios
Thursday, February 2, 2017
Backup & Import/Export
15
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Export/Import in Excel
Thursday, January 16, 2020
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Importing DXF files into Revit Program
Updated: Saturday, August 19, 2017
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I get an error (Unable to copy initial project database files) when backing up a project. How can I fix this?
Updated: Friday, July 8, 2016
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What are the files that I should back up prior to any major upgrade?
Updated: Thursday, July 14, 2016
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Template "Create" button grey out (Solution)
Thursday, June 9, 2016