- General Support Question
- Oneline & User Interface
- License Key Issues
- Downloading/Installing Software
- Printing
- Reports
- Equipment Modeling
- DAPPER (Demand Load)
- DAPPER (Load Flow)
- DAPPER (Short Circuit)
- CAPTOR (TCC)
- Arc Flash Evaluation
- Equipment Evaluation
- Cable Ampacity
- A_Fault (ANSI)
- IEC 60909 Fault
- IEC 61363 Fault
- TMS (Transient Motor Starting)
- HI_WAVE (Harmonics)
- Unbalanced/Single Phase
- GroundMat
- Cable-3D
- Scenario Manager
- Backup & Import/Export
License Key Issues
-
HW HL Not Loading PTW.
Updated: Wednesday, December 23, 2020 hw hl ptw not loading haspvlib_45805.dll
-
Citrix Receiver
Friday, March 29, 2019
-
Installation Instructions for Network (Red) Driverless USB Key
Updated: Wednesday, July 31, 2019
-
Installation Instruction for Standalone (Green) USB Key
Updated: Wednesday, April 26, 2017
-
Instructions on how to update your new network FlexLM license file on the server
Updated: Friday, January 20, 2017 flexlm license new network
-
Installation Instructions for Standalone Green/White USB/Parallel Port Key
Updated: Friday, April 1, 2016
-
Installation Instruction for Network Red USB/Parallel Port Key
Updated: Monday, December 10, 2018
-
Installation Instructions for Network Driverless Red USB Key
Updated: Monday, October 10, 2016
-
Using a Red Network Key as a Standalone Key
-
What are buses? How to track it? Define it.
Updated: Tuesday, December 22, 2015
-
NetHasp Status Codes Table
-
How to fix a “FLEXible License Manager checkout fail…” error when using PTW32 Demo Version in a computer that also have Rockwell Automation software?
Updated: Friday, July 5, 2019
-
Error: Driverless Key "Key not returning code..."
Updated: Tuesday, April 18, 2017 idle time out returning code driverless
-
Error: Failed to access bus output set in data base. System Topology not defined.
Updated: Friday, September 2, 2016
-
Error: SKM hardware not returning correct codes
Updated: Friday, September 2, 2016
-
Error: Unable to load study DLL (During run studies)
Friday, April 15, 2016
-
Error: The project will be opened as READ only.
Wednesday, March 30, 2016
-
Error Code: 50 4 205532 while installing Key Drivers
-
Unable to Access HASP Network Key using Remote Desktop Connection (An Aladdin MemoHASP key is not attched securely to the parallel port.)
-
Updating the Hardware Key if PTW is not installed on the Server
Updated: Tuesday, December 22, 2015
-
Table of Modules and its Corresponding Program Number in the Aladdin Monitor Utility
-
Configuring and Reviewing Software Usage/Logging for Network License
-
PTW Arc Flash or other study modules are grayed out when while using Network key.
-
How to stop a USB key light from flashing
Updated: Tuesday, December 22, 2015
or