Knowledge base

New ticket Login

Sales

General Sales 3

↑↓ Applying SKM Mobile App Promo Code in Apple’s App Store
Friday, February 4, 2022
↑↓ Mobile App & MySKM Cloud Frequently Asked Questions
Updated: Friday, November 8, 2024
↑↓ Updating SKM Hardware Key when Purchasing Upgrades
Updated: Thursday, December 5, 2024

Library Model Request

General Library Question 3

↑↓ Error: Unable to paste devices because the library is read only
Updated: Wednesday, July 27, 2016
↑↓ Merging Libraries
Updated: Thursday, December 12, 2019
↑↓ Demand Load Library - Add Rows
Updated: Tuesday, December 8, 2015 demandload demandloadlibrary ansi.dld iec.dld

Technical Support

General Support 31

↑↓ PTW Hotkeys/Keyboard Shortcuts
Updated: Wednesday, January 31, 2024 ptw key shortcuts hotkey
↑↓ Using SKM PTW on Apple/Mac Hardware
Updated: Wednesday, October 25, 2023
↑↓ How to obtain the sequence impedances from the Z matrix
Tuesday, August 15, 2017 matrix z matrix cable impedance impedance
↑↓ Mapped network drives do not appear within PTW
Tuesday, March 14, 2017
↑↓ Reliability: Question “Alternative Supply” check box Function
Wednesday, November 9, 2016

Oneline & User Interface 24

↑↓ Destroying Component Base vs Scenario
Updated: Monday, November 21, 2022
↑↓ How to Change Datablock and Name Tag Default Position
Thursday, February 27, 2020 datablock name default position tag nametag
↑↓ Decimal places on Datablocks
Friday, December 22, 2017
↑↓ Error: Unnamed file not found
Updated: Tuesday, November 14, 2017 unnamed file shared drive
↑↓ How can I increase component name font size in a oneline drawing?
Updated: Friday, July 8, 2016

License Key Issues 27

↑↓ PTW FlexLM Not Finding License File When Starting Software
Tuesday, December 6, 2022 mdaxbbwc lmtools license file not found
↑↓ HW DL Not Opening PTW, Running as Admin Prompts V2C Error: Required XML Tags Not Found
Thursday, November 10, 2022 hw dl v2c error required xml tags not found
↑↓ FlexLM License server stops after user closes PTW
Friday, February 11, 2022 flexlm lmgrd
↑↓ Starting PTW shows a Blank Error Message
Updated: Tuesday, April 18, 2023 blank error message flexlm
↑↓ HW HL Not Loading PTW.
Updated: Wednesday, February 1, 2023 hw hl ptw not loading haspvlib_45805.dll

Downloading/Installing Software 15

↑↓ PTW Error - "Code Execution cannot proceed"
Friday, February 11, 2022 common.dll code execution
↑↓ Upgrading to PTW Version 8.0 from V7.0 or earlier
Updated: Thursday, November 10, 2016
↑↓ Error -7001 (Solution)
↑↓ Error: Access is denied (0x5)
Updated: Tuesday, June 28, 2016
↑↓ Universal Local Host IP address (127.0.0.1)
Updated: Friday, January 15, 2016

Printing 9

↑↓ Printed Files Showing Blank or Black Image Instead of Desired Picture
Updated: Wednesday, March 24, 2021 label custom print preview blank black picture logo
↑↓ Form Print does not take up entire One-line Area
Updated: Tuesday, December 10, 2019
↑↓ Error Message: Error 5 when Installing SKMPDF
Tuesday, September 18, 2018
↑↓ Group Print button nullified
Monday, October 2, 2017
↑↓ SKM with Brady Printer BBP33/35/37 (Printing Instruction)
Updated: Thursday, July 12, 2018

Reports 14

↑↓ Using Data Visualizer to Export Data into Excel Format New Updated
Updated: Thursday, December 12, 2024
↑↓ Unable to Link PTW Database with Crystal Report 2016 (Database Vendor Code -1203)
Updated: Thursday, April 2, 2020
↑↓ Failed to retrieve data from the database. Details: [Database Vendor Code: 5003]
Thursday, September 19, 2019 crystal report vendor code 5003 failed to retrieve data from database
↑↓ How to Link Crystal Report 2016 to PTW Database
Updated: Friday, July 12, 2019
↑↓ Excel - Protected View. Office has detecetd a problem with this file.
Friday, April 12, 2019

Equipment Modeling 30

↑↓ Zero Sequence Impedance in Cables
Updated: Monday, April 30, 2018 zero sequence impedance cable equation formula library r x
↑↓ Transformer Typical X/R
Friday, January 6, 2017
↑↓ Induction Motor Default starting PF and LRA
Updated: Monday, March 13, 2017
↑↓ Synchronous Condenser Modeling Information
Updated: Monday, March 13, 2017
↑↓ Modeling High-Leg (Open Delta) Transformer

DAPPER (Demand Load) 3

↑↓ Demand Load Library (Add Rows)
Updated: Wednesday, January 13, 2016
↑↓ How do I resolve an Isolated Branch error message?
↑↓ How are the Connected Loads calculated for a group of loads?

DAPPER (Load Flow) 12

↑↓ Parallel Utilities not evenly shared in Load Flow
Updated: Wednesday, July 13, 2016
↑↓ Why is the PF very low in running the Demand Load Study when a Capacitor is added to the system?
↑↓ Initial Voltage for Utility or Swing Bus Generator in Short Circuit Study
↑↓ Initial Voltage for Utility or Swing Bus Generator for Load Flow Study
↑↓ How do I resolve a diverging Solution in the load flow study?

DAPPER (Short Circuit) 11

↑↓ SLG Fault current flowing back to Primary of the transformer with no load
Tuesday, September 8, 2020 slg primary transformer no load secondary
↑↓ Current Limiting Protective Devices and its effects on Fault Calculations
↑↓ Why is the calculated SLG fault higher than the calculated 3phase fault?
↑↓ The generator manufacturer says my generator will only put out so much SLG fault current (8.3kA) but PTW calculates a much higher SLG current, why?
↑↓ SLG Current Calculations
Updated: Wednesday, February 15, 2017

CAPTOR (TCC) 22

↑↓ TCC Datablock Font Global Change
Monday, July 10, 2017 tcc datablock global change
↑↓ Everytime I open or save TCC, PTW run study in the background (Solution)
Tuesday, June 7, 2016
↑↓ CT Scaling in Relays
Updated: Monday, November 30, 2015
↑↓ What is the difference between the time multiplier and time adder setting on relays under the "Selected Device Settings" and the "Adder Shifter Test Points"?
Updated: Monday, November 30, 2015
↑↓ Simulate LSIG breaker using "Function" in SKM
Updated: Monday, November 30, 2015

Arc Flash Evaluation 45

↑↓ Arc Flash Keyword Table “Access to an unnamed file was denied”
Thursday, March 28, 2024
↑↓ How to set the bus bar gaps for EPRI in Arc flash
Updated: Wednesday, October 5, 2022 epri gap
↑↓ Equipment Defaults
Thursday, September 22, 2022
↑↓ Arc Flash Custom Label Slow / Frozen
Updated: Tuesday, October 29, 2019 not working arc flash custom label freeze slow
↑↓ Discussion regarding Working Distance and Flash Boundary
Updated: Wednesday, September 25, 2019

Equipment Evaluation 4

↑↓ Equipment Evaluation using UBSC results
↑↓ Equipment Evaluation Buses not Showing Up in Study
Updated: Monday, April 18, 2016
↑↓ Why components are not showing up in Equipment Evaluation
Updated: Thursday, December 29, 2016
↑↓ What is the purpose of the Equipment Evaluation Study module?

Cable Ampacity 4

↑↓ Error - Layer sizes are out of tolerance!
Updated: Wednesday, July 12, 2017 cable layer cable tolerance cable physical layer size cable ampacity error
↑↓ U, V, and Y Constants for PVC Conduits in Cable Ampacity
Updated: Thursday, July 13, 2017 cable ampacity constants pvc conduit
↑↓ Cable Ampacity - Triplexed Cables
Monday, January 23, 2017 cable ampacity triplex triplexed cables detail 7 detail 8 equilateral
↑↓ Rdc value for cables
Updated: Wednesday, July 12, 2017

A_Fault (ANSI) 3

↑↓ Comparison ANSI and IEC 909
Wednesday, August 21, 2019
↑↓ Motor multiplying factor using ANSI C37 vs IEEE Red Book
Updated: Tuesday, July 16, 2019
↑↓ What is the difference between a Comprehensive Study and a ANSI study?
Updated: Monday, May 15, 2023

IEC 60909 Fault 2

↑↓ IEC 909 Loop/Meshed Definition
↑↓ Power Station Unit

IEC 61363 Fault 2

↑↓ IEC 363 Hand Calculations
↑↓ Calculation of current at time T0

TMS (Transient Motor Starting) 5

HI_WAVE (Harmonics) 3

Unbalanced/Single Phase 1

↑↓ How to model a Single-Phase Mid-tap PQ-Type Generator to run Unbalance Short-Circuit study when Swing-Bus (SB) is not defined in system model.
Updated: Friday, April 6, 2018

DC Systems Analysis 2

↑↓ DC Peak SC current
Monday, June 14, 2021
↑↓ DC AF analysis with DC Solar PV Component _IEC SC
Tuesday, April 20, 2021 arc flash dc solar pv short circuit iec

GroundMat 1

↑↓ GroundMat study is slow and not showing any output plots.

Cable-3D 1

↑↓ Calculating the Total Conductor Area

Scenario Manager 1

↑↓ Deleting Components Behavior within Scenarios
Thursday, February 2, 2017

Backup & Import/Export 15

↑↓ Export/Import in Excel
Thursday, January 16, 2020
↑↓ Importing DXF files into Revit Program
Updated: Saturday, August 19, 2017
↑↓ I get an error (Unable to copy initial project database files) when backing up a project. How can I fix this?
Updated: Friday, July 8, 2016
↑↓ What are the files that I should back up prior to any major upgrade?
Updated: Thursday, July 14, 2016
↑↓ Template "Create" button grey out (Solution)
Thursday, June 9, 2016

Ideas forum

arc flash 4 cable ampacity 2 custom 2 datablock 2 flexlm 2 idle 2 label 2 slg 2 1584 1 2018 1 View all...

47 votes	Study Settings Report Export Suggested 10/24/2018 New
41 votes	Data Visualizer Find and Replace Suggested 6/27/2019 New
28 votes	Automatically Shift Components Per Data Block Applied Suggested 5/23/2019 New
20 votes	Promote One-lines to Scenarios so it doesn't impact breaker statuses Suggested 9/6/2019 New
19 votes	Checking breaker library files for a component Suggested 9/21/2018 New

Knowledge base

Sales

General Sales 3

Library Model Request

General Library Question 3

Technical Support

General Support 31

Oneline & User Interface 24

License Key Issues 27

Downloading/Installing Software 15

Printing 9

Reports 14

Equipment Modeling 30

DAPPER (Demand Load) 3

DAPPER (Load Flow) 12

DAPPER (Short Circuit) 11

CAPTOR (TCC) 22

Arc Flash Evaluation 45

Equipment Evaluation 4

Cable Ampacity 4

A_Fault (ANSI) 3

IEC 60909 Fault 2

IEC 61363 Fault 2

TMS (Transient Motor Starting) 5

HI_WAVE (Harmonics) 3

Unbalanced/Single Phase 1

DC Systems Analysis 2

GroundMat 1

Cable-3D 1

Scenario Manager 1

Backup & Import/Export 15

Ideas forum

47

Study Settings Report Export

41

Data Visualizer Find and Replace

28

Automatically Shift Components Per Data Block Applied

20

Promote One-lines to Scenarios so it doesn't impact breaker statuses

19

Checking breaker library files for a component