- General Support
- Oneline & User Interface
- License Key Issues
- Downloading/Installing Software
- Printing
- Reports
- Equipment Modeling
- DAPPER (Demand Load)
- DAPPER (Load Flow)
- DAPPER (Short Circuit)
- CAPTOR (TCC)
- Arc Flash Evaluation
- Equipment Evaluation
- Cable Ampacity
- A_Fault (ANSI)
- IEC 60909 Fault
- IEC 61363 Fault
- TMS (Transient Motor Starting)
- HI_WAVE (Harmonics)
- Unbalanced/Single Phase
- DC Systems Analysis
- GroundMat
- Cable-3D
- Scenario Manager
- Backup & Import/Export
Error: Driverless Key "Key not returning code..."
Error:
The new driverless keys has a security function where if the software is left idle for over 12 hours, the key will automatically time out.
This will disable all function of the software and prompt you with an error message:

Solution:
You must first close your project then the software:
Project--> Close, then Project--> Exit
Once you reopen PTW, you can resume work with all functionality.
**Advise to always close your PTW at the end of the work day with dirverless keys**
The new driverless keys has a security function where if the software is left idle for over 12 hours, the key will automatically time out.
This will disable all function of the software and prompt you with an error message:
Solution:
You must first close your project then the software:
Project--> Close, then Project--> Exit
Once you reopen PTW, you can resume work with all functionality.
**Advise to always close your PTW at the end of the work day with dirverless keys**
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