- General Support
- Oneline & User Interface
- License Key Issues
- Downloading/Installing Software
- Printing
- Reports
- Equipment Modeling
- DAPPER (Demand Load)
- DAPPER (Load Flow)
- DAPPER (Short Circuit)
- CAPTOR (TCC)
- Arc Flash Evaluation
- Equipment Evaluation
- Cable Ampacity
- A_Fault (ANSI)
- IEC 60909 Fault
- IEC 61363 Fault
- TMS (Transient Motor Starting)
- HI_WAVE (Harmonics)
- Unbalanced/Single Phase
- DC Systems Analysis
- GroundMat
- Cable-3D
- Scenario Manager
- Backup & Import/Export
Installation Instruction for Standalone (Green) USB Key
Minimum System Requirements
Recommended System Requirements
What is the Hardware Key?
The hardware key protects your investment and ours, and allows multiple people to use the software without violating the license agreement. Your PTW software will include one of these keys, and will not run without it. However, once you have installed the key, you can forget about it. The key does its job automatically.
Installing PTW
1. Downloading the Installation File for PTW
Go to https://www.my-skm.com/ or https://skm.com/ and click on the My SKM box on the top right. Log in using your my-skm credentials. If you don't have an account, email sales@skm.com and send in a request to add your account to your license. In the email, make sure to state your license / serial number. Do not create an account by yourself as your license will not be tied to the account and you won't be able to access the downloads.
- PC running Windows 7 or newer Desktop Operating System
- Intel or AMD Processor
- 40 GB minimum hard disk space
- 4 GB of RAM
Recommended System Requirements
- PC running Windows 7 or newer Desktop Operating System
- Intel i7 Processor
- Dual monitors
- 120 GB+ solid state hard drive
- 8 GB of RAM
What is the Hardware Key?
The hardware key protects your investment and ours, and allows multiple people to use the software without violating the license agreement. Your PTW software will include one of these keys, and will not run without it. However, once you have installed the key, you can forget about it. The key does its job automatically.
Installing PTW
1. Downloading the Installation File for PTW
Go to https://www.my-skm.com/ or https://skm.com/ and click on the My SKM box on the top right. Log in using your my-skm credentials. If you don't have an account, email sales@skm.com and send in a request to add your account to your license. In the email, make sure to state your license / serial number. Do not create an account by yourself as your license will not be tied to the account and you won't be able to access the downloads.
Once you are logged into your my-skm account, click on the License Box. 
2. Installation Process
3. Installing the USB Key Drivers
After, you will see a Download Software button.
If your company has many licenses with us, it may not show it initially and instead show a search bar. Simply search for the license using the serial number or press the magnifying glass button to display all license under the company.
From there, you will need to click on the Power*Tools Version Full Software to download the installation file.
2. Installation Process
Once the PTW32_V*_Installation_Files.exe is downloaded, run the installation.
During the installation, most fields you will not have to modify and can leave as default.
(Note: If your computer does not have sufficient privileges, you will have to right click on the installation file -> Run as administrator. If not run as administrator, you will get a CKeyNT - Access Denied error during the installation process.)
During the installation, most fields you will not have to modify and can leave as default.
(Note: If your computer does not have sufficient privileges, you will have to right click on the installation file -> Run as administrator. If not run as administrator, you will get a CKeyNT - Access Denied error during the installation process.)
3. Installing the USB Key Drivers
Once the installation finishes, attach the hardware key to the USB port of your computer. After, install the C:\PTW32\bin\HaspUserSetup.exe to install the drivers for the key. Your key should light up red after the installation finishes, indicating the computer is now detecting the key.
4. Starting the PTW Application
4. Starting the PTW Application
Try running PTW32. You can find the PTW32.exe application in the File Explorer page that pops up when you finish the installation, your Start Menu, or in C:\PTW32\bin\PTW32.exe. If PTW runs afterwards, you have completed the setup.
- If a Network Log-in dialog box appears, then it means that the key was not recognized and PTW will not run (once you click the OK button on the Network Log-in dialog box, you will be told that “the hardware key was not found” after the time-out period). At this point, run C:\PTW32\bin\HASPUserSetup.exe and start PTW again.
- Windows Remote Desktop is not supported. Accessing a HASP key over RDP will not work because RDP is a terminal session. A server will allow multiple terminal sessions. Because the key cannot detect how many sessions are in progress, the key will be disabled for security purposes. Otherwise, users can log into unlimited sessions and use PTW on each session, defeating the security.
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