- General Support Question
- Oneline & User Interface
- License Key Issues
- Downloading/Installing Software
- Equipment Modeling
- DAPPER (Demand Load)
- DAPPER (Load Flow)
- DAPPER (Short Circuit)
- CAPTOR (TCC)
- Arc Flash Evaluation
- Equipment Evaluation
- Cable Ampacity
- A_Fault (ANSI)
- IEC 60909 Fault
- IEC 61363 Fault
- TMS (Transient Motor Starting)
- HI_WAVE (Harmonics)
- Unbalanced/Single Phase
- Scenario Manager
- Backup & Import/Export
How do I fix a PTW software crash when I attempt to export a Crystal Report file?
Error Message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client"
Reason: This message appears when you try to export a Crystal Report. Crystal Report will check your mail client; and if there is a problem, PTW will crash.
Solution: Complete the following in order to successfully export a Crystal Report:
Step 1 – In the Control Panels, select Internet Options.
Step 2 – Select the Programs tab. In the E-mail pull down menu, select Microsoft Outlook. Click OK.
Upon successful completion, execute the software. Exporting Crystal Reports should now operate.